Shipping and Delivery Policy

Last Updated: May 29, 2025



At TawaCard, most of our products and services are delivered digitally, which means there is no physical shipping required. However, if you order a physical add-on (such as NFC-enabled TawaCard smart cards, keychains, or wristbands), the following policy applies.

1. Digital Products (Default Service)

• Delivery Method: Once your registration or payment is complete, your digital business card is created instantly or within minutes.
• Delivery Time: Most digital cards are available immediately upon successful signup or purchase.
• Notification: You will receive a confirmation email and a link to access your card.

2. Physical Products (If Applicable)

We occasionally offer physical cards or accessories tied to your digital profile.

Shipping Details

• Processing Time: Orders are typically processed within 1–2 business days.
• Delivery Time:
• UAE: 2–5 business days via local courier
• International: 7–14 business days depending on destination and customs
• Shipping Provider: We use reputable courier services such as Aramex, DHL, or Emirates Post.

Shipping Costs

• Shipping fees will be calculated and displayed at checkout (if applicable).
• Free shipping may be offered on select promotions or bundles.

Tracking

• Once shipped, a tracking number will be emailed to you.
• You can track your delivery status through the courier's website.

3. Failed Deliveries / Returns

If a delivery fails due to incorrect information or an unclaimed package:

• We will attempt to contact you to confirm the address.
• Re-shipping charges may apply in such cases.

4. Delivery Support

If you haven’t received your digital or physical product within the expected timeframe, please contact us at:

📧 info@tawacard.com

🌐 www.tawacard.com

We’re here to ensure your experience with TawaCard is smooth and timely.