Shipping and Delivery Policy
Last Updated: May 29, 2025
At TawaCard, most of our products and services are delivered digitally, which means there is no physical shipping required. However, if you order a physical add-on (such as NFC-enabled TawaCard smart cards, keychains, or wristbands), the following policy applies.
1. Digital Products (Default Service)
- Delivery Method: Once your registration or payment is complete, your digital business card is created instantly or within minutes.
- Delivery Time: Most digital cards are available immediately upon successful signup or purchase.
- Notification: You will receive a confirmation email and a link to access your card.
2. Physical Products (If Applicable)
We occasionally offer physical cards or accessories tied to your digital profile.
Shipping Details
- Processing Time: Orders are typically processed within 1–2 business days.
- Delivery Time:
- UAE: 2–5 business days via local courier
- International: 7–14 business days depending on destination and customs
- Shipping Provider: We use reputable courier services such as Aramex, DHL, or Emirates Post.
Shipping Costs
- Shipping fees will be calculated and displayed at checkout (if applicable).
- Free shipping may be offered on select promotions or bundles.
Tracking
- Once shipped, a tracking number will be emailed to you.
- You can track your delivery status through the courier's website.
3. Failed Deliveries / Returns
If a delivery fails due to incorrect information or an unclaimed package:
- We will attempt to contact you to confirm the address.
- Re-shipping charges may apply in such cases.
4. Delivery Support
If you haven’t received your digital or physical product within the expected timeframe, please contact us at:
📧 info@tawacard.com
We’re here to ensure your experience with TawaCard is smooth and timely.